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RE: [[cat-users]] Eduroam configuration failures on Android devices

From: Carlos Maqueda Aroca <carlos.maqueda AT externo.uam.es>
To: Stefan Paetow <Stefan.Paetow AT jisc.ac.uk>, "cat-users AT lists.geant.org" <cat-users AT lists.geant.org>
Subject: RE: [[cat-users]] Eduroam configuration failures on Android devices
Date: Thu, 1 Feb 2024 12:47:06 +0000
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Hi!

The user informs me that during the process there is no pop-up window or notification in the notification area requesting configuration permissions in the system.

She enters her username and password and closes the application, without completing the configuration.

The certificate is not installed on the device, otherwise the profile could be configured manually.

I am going to suggest the user to check in the Android configuration, in the applications section, to verify what permissions geteduroam has allowed.

Regards.

Carlos Maqueda Aroca
Unidad Técnica de Comunicaciones

Tecnologías de la Información
Universidad Autónoma de Madrid • Campus de Cantoblanco
c/ Fco Tomás y Valiente nº 11. Edificio B EPS, despacho TI-204 - 28049, Madrid
Tel.: 91 497 50 42 – carlos.maqueda AT externo.uam.es - www.uam.es

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De: Stefan Paetow <Stefan.Paetow AT jisc.ac.uk>
Enviado el: miércoles, 31 de enero de 2024 17:38
Para: Carlos Maqueda Aroca <carlos.maqueda AT externo.uam.es>; cat-users AT lists.geant.org
Asunto: Re: [[cat-users]] Eduroam configuration failures on Android devices

No suele recibir correos electrónicos de stefan.paetow AT jisc.ac.uk. Por qué esto es importante

Hi Carlos,

Please check with the user if there is a notification in their notifications box (swipe down from the top of the device to see whether there are any notifications) to add eduroam as a network. If there is, tap it and accept the network.

If there is not, then this will need to be investigated.

With kind regards

Stefan Paetow

Federated Roaming Technical Specialist

eduroam(UK), Jisc

email/teams: stefan.paetow AT jisc.ac.uk

gpg: 0x3FCE5142

For eduroam support, please contact the eduroam team via help AT jisc.ac.uk and mark it for eduroam’s attention.

On Wednesdays and Fridays, I am not available between 12:00 and 15:00.

jisc.ac.uk

Jisc is a registered charity (number 1149740) and a company limited by guarantee which is registered in England under Company No. 5747339, VAT No. GB 197 0632 86. Jisc’s registered office is: 4 Portwall Lane, Bristol, BS1 6NB Tel: 020 3697 5800.

From: <cat-users-request AT lists.geant.org> on behalf of Carlos Maqueda Aroca <cat-users AT lists.geant.org>
Reply to: Carlos Maqueda Aroca <carlos.maqueda AT externo.uam.es>
Date: Wednesday, 31 January 2024 at 16:03
To: "cat-users AT lists.geant.org" <cat-users AT lists.geant.org>
Subject: [[cat-users]] Eduroam configuration failures on Android devices

Hi team,

Our User Support Centre is reporting problems on Android devices during the configuration of eduroam using geteduroam.

Once the corresponding profile is selected, after entering username and password the application closes without showing any error and without configuring the eduroam profile.

Latest device with this problem: 12.5.8 MIUI Global Poco X

Is there a workaround?

Regards.

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RE: [[cat-users]] Eduroam configuration failures on Android devices, Carlos Maqueda Aroca, 02/01/2024
- <Possible follow-up(s)>
- RE: [[cat-users]] Eduroam configuration failures on Android devices, Carlos Maqueda Aroca, 02/05/2024