The mailing list for users of the eduroam Configuration Assistant Tool (CAT)

[Stefan Paetow <Stefan.Paetow AT jisc.ac.uk>]

Hi Alicia,

 

I’ve had a look and from what I can see, your certificate chain is good, your server certificate is good, your server is happy with TLSv1.2, so the only thing I can think of is possibly user error? I would recommend enforcing the exact user realm in your ‘Inner Identity Handling’ options in the CAT admin interface; that way you eliminate realm-less usernames, because users are required by the app to add the realm to their username. From what I can see in your profile, that enforcement option is not set :-)

 

Kind Regards

 

Stefan Paetow

Federated Roaming Technical Specialist

eduroam(UK), Jisc

 

email/teams: stefan.paetow AT jisc.ac.uk

gpg: 0x3FCE5142

 

For eduroam support, please contact the eduroam team via help AT jisc.ac.uk and mark it for eduroam’s attention.

On Wednesdays and Fridays, I am not available between 12:00 and 15:00.

 

jisc.ac.uk

 

Jisc is a registered charity (number 1149740) and a company limited by guarantee which is registered in England under Company No. 5747339, VAT No. GB 197 0632 86. Jisc’s registered office is: 4 Portwall Lane, Bristol, BS1 6NB Tel: 020 3697 5800.

 

 

From: Alicia Marques <amarques AT vccs.edu>
Date: Wednesday, 3 January 2024 at 13:47
To: Stefan Paetow <Stefan.Paetow AT jisc.ac.uk>, MEHMET DURSUN <mehmet.dursun AT batman.edu.tr>, "cat-users AT lists.geant.org" <cat-users AT lists.geant.org>
Subject: RE: [[cat-users]] The problem of new version Android users not being able to connect to eduroam

 

You don't often get email from amarques AT vccs.edu. Learn why this is important

Hi Stefan,

 

My org is running into a similar issue with some Android users not being able to connect to eduroam with the CAT tool. Do you have any suggestions for things we can check with our CAT profile, or what kind of issues there might be?

 

Thanks,

 

Alicia Marques

Senior Network Engineer

Virginia Community College System

300 Arboretum Place, Suite 200

Richmond, VA 23236

 

 

 

From: cat-users-request AT lists.geant.org <cat-users-request AT lists.geant.org> On Behalf Of Stefan Paetow
Sent: Tuesday, January 2, 2024 8:32 AM
To: MEHMET DURSUN <mehmet.dursun AT batman.edu.tr>; cat-users AT lists.geant.org
Subject: Re: [[cat-users]] The problem of new version Android users not being able to connect to eduroam

 

You don't often get email from cat-users AT lists.geant.org. Learn why this is important

Hi Mehmet,

 

If you are not using the eduroam CAT tool, please start using it by requesting access through your roaming operator. If you *are* using eduroam CAT, but the users in question are not, please encourage them to download the geteduroam app and configure their phones with that. If your students fail with this, then there may be a problem with your profile on CAT.

 

With kind regards

 

Stefan Paetow

Federated Roaming Technical Specialist

eduroam(UK), Jisc

 

email/teams: stefan.paetow AT jisc.ac.uk

gpg: 0x3FCE5142

 

For eduroam support, please contact the eduroam team via help AT jisc.ac.uk and mark it for eduroam’s attention.

On Wednesdays and Fridays, I am not available between 12:00 and 15:00.

 

jisc.ac.uk

 

Jisc is a registered charity (number 1149740) and a company limited by guarantee which is registered in England under Company No. 5747339, VAT No. GB 197 0632 86. Jisc’s registered office is: 4 Portwall Lane, Bristol, BS1 6NB Tel: 020 3697 5800.

 

 

From: <cat-users-request AT lists.geant.org> on behalf of MEHMET DURSUN <cat-users AT lists.geant.org>
Reply to: MEHMET DURSUN <mehmet.dursun AT batman.edu.tr>
Date: Wednesday, 27 December 2023 at 07:18
To: "cat-users AT lists.geant.org" <cat-users AT lists.geant.org>
Subject: [[cat-users]] The problem of new version Android users not being able to connect to eduroam

 

Hello, we have been a member university of eduroam since 2010. Some of our Android (new versions) users cannot connect to eduroam. What can we do about this? I would be happy if you help. Thank you.

 

--

Mehmet DURSUN

Tekniker

Batman Üniv. Bilgi İşlem Daire Başkanlığı

Tel: 0 488 217 38 35

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