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Re: [[cat-users]] Installation failed on Honor devices

From: Stefan Paetow <Stefan.Paetow AT jisc.ac.uk>
To: Carlos Maqueda Aroca <carlos.maqueda AT externo.uam.es>, "cat-users AT lists.geant.org" <cat-users AT lists.geant.org>
Subject: Re: [[cat-users]] Installation failed on Honor devices
Date: Tue, 3 Oct 2023 13:00:54 +0000
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Hi Carlos,

You can follow Item 15 here:

https://community.jisc.ac.uk/library/network-and-technology-service-docs/geteduroam-app

It appears that HONOR has a problem with an API that Google expect people to use now.

Stefan Paetow

Federated Roaming Technical Specialist

eduroam(UK), Jisc

email/teams: stefan.paetow AT jisc.ac.uk

gpg: 0x3FCE5142

For eduroam support, please contact the eduroam team via help AT jisc.ac.uk and mark it for eduroam’s attention.

On Wednesdays and Fridays, I am not available between 12:00 and 15:00.

jisc.ac.uk

Jisc is a registered charity (number 1149740) and a company limited by guarantee which is registered in England under Company No. 5747339, VAT No. GB 197 0632 86. Jisc’s registered office is: 4 Portwall Lane, Bristol, BS1 6NB Tel: 020 3697 5800.

From: <cat-users-request AT lists.geant.org> on behalf of Carlos Maqueda Aroca <cat-users AT lists.geant.org>
Reply to: Carlos Maqueda Aroca <carlos.maqueda AT externo.uam.es>
Date: Tuesday, 3 October 2023 at 12:40
To: "cat-users AT lists.geant.org" <cat-users AT lists.geant.org>
Subject: [[cat-users]] Installation failed on Honor devices

Hello everyone.

From our Customer Service Center we have been informed that the eduroam configuration using geteduroam on Honor devices is failing.

I attach screenshot of the error (the error message is in Spanish) and I also attach the details of the last device that has presented this problem.

The workaround is the manual configuration of the network, previously installing the certificate on the device.

Regards

Carlos Maqueda Aroca
Unidad Técnica de Comunicaciones

Tecnologías de la Información
Universidad Autónoma de Madrid • Campus de Cantoblanco
c/ Fco Tomás y Valiente nº 11. Edificio B EPS, despacho TI-204 - 28049, Madrid
Tel.: 91 497 50 42 – carlos.maqueda AT externo.uam.es - www.uam.es

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[[cat-users]] Installation failed on Honor devices, Carlos Maqueda Aroca, 10/03/2023
- <Possible follow-up(s)>
- Re: [[cat-users]] Installation failed on Honor devices, Stefan Paetow, 10/03/2023