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[[cat-users]] Error: No lock screen (but there is)


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  • From: "Schneid, Patric" <uk054984 AT student.uni-kassel.de>
  • To: "cat-users AT lists.geant.org" <cat-users AT lists.geant.org>
  • Subject: [[cat-users]] Error: No lock screen (but there is)
  • Date: Thu, 19 Jan 2023 06:55:49 +0000
  • Accept-language: de-DE, en-US
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Dear CAT-developers,


I try to access the eduroam of uni-kassel.de which is available from my notebook, but when I try to connect with my smartphone (Realme 8 RMX 3085, Realme UI Version 3.0 Android 12), seemingly before any connection attempts are made, an error occurs. The error states: Profile failed to install! Please check your lock screen settings (a screen lock is required) and try connecting again."

I did try multiple screen lock settings and user profiles on this device. Also I work for the IT Service of my university, so it would be quite helpful to be able to know a solution to issues like that. Can you help me?


Best regards

Patric


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