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Re: [[cat-users]] Unable to install CAT Tool


Chronological Thread 
  • From: Tomasz Wolniewicz <twoln AT umk.pl>
  • To: Patrick Burgess <patrick.burgess AT nutbourne.com>, "cat-users AT lists.geant.org" <cat-users AT lists.geant.org>
  • Subject: Re: [[cat-users]] Unable to install CAT Tool
  • Date: Mon, 30 Dec 2019 08:56:49 +0100

Hi,

 could you please provide some more details?

Which version of Windows are you installing on?

Do you get the same result on more than one machine?

Your profile does not seem to be visible from the download listing, can you profide the direct link please?

You can run the installer from the cmd window with the -DEBUG option. Best set -DEBUG=4 . You will then see the log, and the commands that the installers is performing. In particular you should see the netsh command that is running to install the profile. In debug mode, the profiles are not deleted from the temporary directory, so you can repeat the steps manually, you can also take a look ad the profile itself.

If I get the pointer to your installer, I can try to replicate the problem on my machine.

Yours

Tomasz Wolniewicz


W dniu 20.12.2019 o 16:54, Patrick Burgess pisze:

Hi Support

 

We are trying to get the CAT tool working on the system and every time we get the following error:

 

 

We have tried running as admin but cannot find any log files to tell us what is going on. How do we work out what the issue is?

 

Regards

 

Patrick Burgess

Technical Director

Nutbourne Ltd

OMM House, 16-22 Abbey Trading Point
Canning Road
Stratford, London E15 3NW
United Kingdom

Tel:   +44 (0)203 137 7273

Mob: +44 (0)773 901 7667
Email: patrick.burgess AT nutbourne.com

Internet: www.nutbourne.com

 

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Tomasz Wolniewicz    
          twoln AT umk.pl        http://www.home.umk.pl/~twoln

Uczelniane Centrum Informatyczne   Information&Communication Technology Centre
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