The mailing list for users of the eduroam Configuration Assistant Tool (CAT)

[Tancred Fergus <tancred.fergus AT strath.ac.uk>]

>
>How are other institutions getting around this issue? In my scan for 
>Universities' eduroam onboading documentation I saw a couple emphasize 
>strongly that Windows be fully updated / patched before running the CAT 
>installers; is that in some way related and a mitigation of this problem?
>
>Thank you for ongoing insight and assistance.
>
>David Bantz
>U Alaska
>

Hi

We provide a setup SSID across campus that has access to the Google play 
store, eduroam CAT, Microsoft store (to unlock S mode laptops), Apple and 
Microsoft updates.  If a device cannot connect to eduroam  after rerunning 
the CAT tool with confirmed username/password etc the next step for our 
helpdesk staff is to update the system.  Anecdotal feedback from helpdesk 
staff is that updating does solve some problems (usually on Windows) but we 
have never attempted to measure the numbers.  Also given the variety of error 
messages on different platforms/versions we would be guessing  at least some 
of the time as to what was solved.


----
Tancred Fergus
Network Engineer
Information Services Directorate
University Of Strathclyde