The mailing list for users of the eduroam Configuration Assistant Tool (CAT)

[Jeremy Plumley <jmplumley AT gtcc.edu>]

The two claims I dealt with in regards to the home wifi issues were Android 
and Windows 10. I'm not sure of the Android version since it's a little 
difficult to walk through some end users to the settings screen to view that. 
We do utilize the remove SSID feature in our deployment to remove the open 
guest network on our campus but I think it would be low probability that end 
users have same SSID name at home too. Just an odd issue to have reported to 
you.

Jeremy Plumley
ITS Network Administrator
Ext 50024

-----Original Message-----
From: Stefan Winter 
<stefan.winter AT restena.lu>
Sent: Thursday, May 17, 2018 3:46 AM
To: Jeremy Plumley 
<jmplumley AT gtcc.edu>;
 
cat-users AT lists.geant.org
Subject: Re: [[cat-users]] Eduroam CAT Deployment

Hello,

thanks for this field report.

> We have just deployed eduroam to our school and roughly only have around 50 
> users enrolled so far. I have had a few end users claim that the Eduroam 
> CAT installer broke their ability to connect to their home wifi network. 
> Our staff has not seen this issue personally during our testing. Anything 
> you may be aware of that the installer does that may conflict with home 
> wireless networks? I know my home wireless network is WPA2-Personal and I 
> have no issues connecting to it after leaving the school.

I've never heard of something like that.

In any case, issues like this one would probably be highly operating-system 
dependent, so I'd appreciate a bit more detail which platform those users 
were using.

Also, depending on your CAT SSID settings and their home networks, this could 
be just a unlucky coincidence: if your CAT settings include "Remove/Disable 
SSID" for an onboarding SSID *and* those users happen to have the same SSID 
at home, then yes, that SSID would get disabled and they might experience a 
connecitvity issue at home.

> Also, so far I had one user claim the eduroam installer for Windows 7 
> showed up on quarantine with Avast antivirus. They went with our manual 
> setup options to bypass the installer.

It very occasionally happens that our Windows installers get false-positive 
rating by some antivirus vendors, despite code signing certificates and 
requesting white-listing. That's because the installers necessarily change 
system settings and registry values; there's no way around that.

If the user is seriously concerned that there is a problem, he or she should 
upload the file to virustotal.com and see if other AV engines besides Avast 
confirm a problem.

Greetings,

Stefan Winter

>
> Jeremy Plumley,
> ITS Network Administrator
> Guilford Technical Community College
> Applied Technologies, Rm #249
> Jamestown Campus, 601 E. Main Street, Jamestown, NC 27282
> E-mail: 
> jmplumley AT gtcc.edu<mailto:jmplumley AT gtcc.edu>
> Direct: 336.334.4822 ext 50024
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--
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