The mailing list for users of the eduroam Configuration Assistant Tool (CAT)

[Stefan Winter <stefan.winter AT restena.lu>]

Hello,

if the exact same binary works on other instances of Windows 7, then
this strongly suggests that this particular machine has something "odd"
to it.

We do know of problems regarding Symantec Endpoint Protection (SEP) on
that platform. Is SEP installed there, and did the credentials error
message say something about that?

Did you/the user follow the corresponding workaround instructions?

Greetings,

Stefan Winter

Am 28.09.2017 um 09:39 schrieb Dance, Christopher P.I.:
> Good morning,
>  
> I have a user that is trying to connect to Eduroam using the latest
> version of the Windows 7 Eduroam CAT tool. When he puts in his username
> and current credentials he gets “Credentials Installation Problem” and
> the computer does not connect to the Eduroam wireless network.
>  
> I have installed the same installer on other users’ Windows 7 machines
> today without issue and have tried to remove the wireless network (from
> the Network and Sharing Centre) and have also deleted all traces of the
> Eduroam network from the registry before trying again (but to no avail).
>  
> We are members of the Natural Environment Research Council and are using
> the relevant installer for this organisation that was downloaded from
> the Eduroam CAT website today.
>  
> Any ideas what may be causing this to happen?
>  
> Thanks,
>  
> *Chris Dance - CCS Bangor*
> Centre for Ecology and Hydrology
> Environment Centre Wales
> Deiniol Road
> Bangor
> Gwynedd
> LL57 2UW
> E mail: 
> _mailto:cdance AT ceh.ac.uk_
> URL: _http://www.ceh.ac.uk_
>  
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-- 
Stefan WINTER
Ingenieur de Recherche
Fondation RESTENA - Réseau Téléinformatique de l'Education Nationale et
de la Recherche
2, avenue de l'Université
L-4365 Esch-sur-Alzette

Tel: +352 424409 1
Fax: +352 422473

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