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[[cat-users]] SCI17054703 - After update android 7 eduroam won´t connect

From: "Khouani, S. el (Said)" <s.elkhouani AT uu.nl>
To: "'cat-users AT lists.geant.org'" <cat-users AT lists.geant.org>
Subject: [[cat-users]] SCI17054703 - After update android 7 eduroam won´t connect
Date: Wed, 24 May 2017 16:45:48 +0000
Accept-language: en-US, nl-NL

Dear sir/madam,

My name is Saïd el Khouani, I’m working at the helpdesk for the University Utrecht. One of our students reported a problem with the eduroam CAT-app.

She was using android 7.0 and your app was the only way to connect to Eduroam when she was in another country. After updating het phone-software (still android 7.0) she can’t connect to her network anymore.

She keeps getting a ‘disconnected from SSID’-message (see screenshot). Could you tell us if there are more problems with the new android-update (she seems to have this error-message after updating) and if/when it will be possible to connect again?

Thank you in advance, I look forward to hearing from you.

Saïd el Khouani

IT Servicedesk University Utrecht

Attachment: disconnectedfromssid.jpg
Description: disconnectedfromssid.jpg

[[cat-users]] SCI17054703 - After update android 7 eduroam won´t connect, Khouani, S. el (Said), 05/24/2017