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Re: [cat-users] Symantec Endpoint Protection Problems


Chronological Thread 
  • From: Sean Holt <seanholt AT brandeis.edu>
  • To: Stefan Winter <stefan.winter AT restena.lu>
  • Cc: cat-users AT geant.net
  • Subject: Re: [cat-users] Symantec Endpoint Protection Problems
  • Date: Mon, 9 Nov 2015 11:06:21 -0500
  • Authentication-results: prod-mail.geant.net (amavisd-new); dkim=pass header.i= AT brandeis_edu.20150623.gappssmtp.com
  • List-archive: <https://mail.geant.net/mailman/private/cat-users/>
  • List-id: "The mailing list for users of the eduroam Configuration Assistant Tool \(CAT\)" <cat-users.geant.net>

Stefan,

I've attached screenshots of the errors I am seeing. I just tried to upgrade to CAT 1.1.1 to see if it would alleviate the issue, but it did not. Symantec is triggering it's proactive protection, and the scanner's definitions are from 2015OCT23. I've attempted to attach the offending sample installer for Windows 7, but gmail also believes the file is a virus and won't allow me to email it.

Sean



On Wed, Oct 21, 2015 at 2:22 AM, Stefan Winter <stefan.winter AT restena.lu> wrote:
Hi,

> Is there a way we can fix the issues with SEP from a symantec
> administrative perspective? Originally we white-listed the exe, which
> seemed to work well for a few weeks, but now the installer is throwing
> the same error as before.

As much as I remember, our "offending" exe file for credential setting
was submitted to Symantec a long while ago, and is now included in their
whitelist. So you should not be hitting an issue here.

Is the scanner up-to-date on the machines in question?

If so, can you send a sample of the installer that is triggering the
error to me?

And, what was the exact error message again?

Greetings,

Stefan Winter

--
Stefan WINTER
Ingenieur de Recherche
Fondation RESTENA - Réseau Téléinformatique de l'Education Nationale et
de la Recherche
6, rue Richard Coudenhove-Kalergi
L-1359 Luxembourg

Tel: +352 424409 1
Fax: +352 422473

PGP key updated to 4096 Bit RSA - I will encrypt all mails if the
recipient's key is known to me

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--
Sean Holt
Wireless Mobility Engineer
NetSys - Library and Technology Services
Brandeis University
781-736-4565

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