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[cat-users] Check for missing realm


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  • From: Jim Higham <J.C.Higham AT kent.ac.uk>
  • To: "cat-users AT geant.net" <cat-users AT geant.net>
  • Subject: [cat-users] Check for missing realm
  • Date: Mon, 6 Jul 2015 11:06:32 +0000
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  • List-archive: <http://mail.geant.net/pipermail/cat-users/>
  • List-id: "The mailing list for users of the eduroam Configuration Assistant Tool \(CAT\)" <cat-users.geant.net>

Firstly, a really big thank-you to all of the CAT eduroam developers – a hugely useful resource, which has helped 1000s of users.

 

The biggest problem we see is users who omit the realm (@kent.ac.uk in our case) when typing their username.

 

Some thoughts on how best to tackle:

 

Just adding some text to remind users to include their realm with their username would help of course.

Would it be possible to include code in the tools to check the username for an @ (and at least one . somewhere after the @ ) and if missing, prompt them with some explanatory text and an example, plus refuse to offer Next until they include an @ and at least one . perhaps?

 

At Kent, users end up on a dead-end Vlan, and are prompted with a page to explain what they’ve done wrong and how to dig themselves out which helps, but it would be even nicer to trap the issue before they connect.

 

Best wishes,

Jim

Jim Higham | IT Service Desk Manager
Customer Support, Information Services
Room S30, Cornwallis South, University of Kent, Canterbury, Kent CT2 7NZ
Tel: +44(0)1227 82 3631
Team email: helpdesk AT kent.ac.uk Team phone: +44(0)1227 82 4888

www.kent.ac.uk/is | www.kent.ac.uk/itservices | www.kent.ac.uk/library
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