The mailing list for users of the eduroam Configuration Assistant Tool (CAT)

[Stefan Winter <stefan.winter AT restena.lu>]

Hello,

> I am not able to connect to eduroam at St Andrews un the UK.

We got an email request on the general eduroam help mail address earlier
today of a Warwick user not getting service at St. Andrews, but a
different mail address - maybe that was you anyway?

The issue you report is always a local hotspot problem - they are not
assigning an IP address even though you are authenticated. The links you
provided point to other specimen of the same problem manifesting itself
in another time and space.

In any case: using the web form /is/ the better approach. This mailing
list here is specific to the provisioning tool "eduroam CAT". You don't
have a provisioning problem because your screenshot clearly states that
you authenticated successfully.

This morning's query, I've forwarded the query to the eduroam National
Roaming Operator in the U.K. (JISC) to investigate. If you were the
reporting person, you will probably hear from them soon.

If you are not that person and are a second, independent account also
affected by this potential service outage at St. Andrews: JISC people
are also in this list :-)

Greetings,

Stefan Winter

> 
> Inline images 1
> 
> 
> My helpdesk at Warwick have not been able to identify the cause of this
> issue, however, I see that it is not a new issue, reaching back to at
> least 2009:
> 
> See, for example:
> 
> http://www.tik.uni-stuttgart.de/beratung/hilfe/wlan/index.en.html
> http://www.mactalk.com.au/11/64081-monash-university-wifi-os-x.html
> https://discussions.apple.com/thread/6838304?start=0&tstart=0
> https://discussions.apple.com/thread/2188567?start=15&tstart=0
> 
> Given this, it would seem that this is not an isolated issue and one for
> which eduroam would provide steps to address.
> 
> I understand that this is a distributed system and that this makes it
> much more difficult to troubleshoot, however, given that the issue that
> I am reporting goes back to 2009, based on the posts above, it is
> disappointing to see that you have not provided a set of troubleshooting
> steps for your affiliates so that member users can actually use the
> service when travelling. This lack of response and support from you
> defeats the purpose of having a distributed network as I and other users
> cannot access it when we should be able to do so.
> 
> I would therefore be grateful if you could look into this issue with a
> bit more rigour so that this ongoing, persistent issue can be identified
> and steps to correct it can be taken.
> 
> Kind Regards,
> 
> Barton Friedland | Doctoral Candidate | Warwick Business School
> | University of Warwick | Home Page
> <https://sites.google.com/site/bartonfriedland/> | Research Blog
> <http://bartonf.blogspot.com/> 


-- 
Stefan WINTER
Ingenieur de Recherche
Fondation RESTENA - Réseau Téléinformatique de l'Education Nationale et
de la Recherche
6, rue Richard Coudenhove-Kalergi
L-1359 Luxembourg

Tel: +352 424409 1
Fax: +352 422473

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