Subject: An open discussion list for topics related to the geteduroam service
List archive
- From: "Johnson, Neil M" <neil-johnson AT uiowa.edu>
- To: "geteduroam AT lists.geant.org" <geteduroam AT lists.geant.org>
- Subject: geteduroam app issue.
- Date: Wed, 1 Jul 2026 17:08:07 +0000
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I think I sent this to the developers list by mistake:
We are getting reports from users that they are receiving an error when they attempt to configure a device for eduroam using the geteduroam app.
The configuration is the for PEAP-MSCHAPv2 profile
I believe that Android users are getting the following message (waiting on our help desk to confirm its android):
"Cannot complete the request. Unable to resolve profile configuration. Please check your connection and try again."
When I try to connect using the geteduroam app on my iphone (17 Pro Max with iOS 26.5.1) I get this error:
“Failed to connect No valid client certificate in configuration”
Connecting to eduroam through the normal iOS wireless connection process is successful.
I have been experimenting with using the geteduroamapp and the letswifi portal server, but I have been using a separate profile for that. That is working. I’ve checked the PEAP-MSCHAPv2 profile and don’t see anything wrong. However, I’m sure it’s something missing on my end with the profile configuration.
The only other thing I can think of is that Sectigo ( who we use via the Internet2 Incommon Certificate Service) has been migrating to new Root CA and Signing Certificates. Root CAs are supposed to be cross-signed to maintain compatibility, but we have had issues with cross-signed certificates in the past.
Any suggestions or assistance would be greatly appreciated.
Thanks! -Neil
Neil Johnson To ensure prompt service, create a ticket at
http://service.uiowa.edu/
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- geteduroam app issue., Johnson, Neil M, 07/01/2026
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