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Some issues seen with geteduroam app


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  • From: Stefan Paetow <Stefan.Paetow AT jisc.ac.uk>
  • To: "geteduroam AT lists.geant.org" <geteduroam AT lists.geant.org>
  • Subject: Some issues seen with geteduroam app
  • Date: Wed, 26 Nov 2025 09:16:42 +0000
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Hi,

 

We’re at a conference for our members today, and yesterday some members pointed out that there are some issues with the geteduroam app as follows:

 

  1. If the organisation has multiple profiles, while the profile *name* is visible, any profile descriptions are *not* shown in the app when you change profiles. This is visible in both iOS and Android.
  2. On Android, when a profile is selected, and the pop up for the credentials is cancelled, some information is provided, but the description for the profile is never shown.
  3. On iOS, there is no option to show/reveal the password like it’s possible in Android.

 

These three issues are a problem for the members who raised these. Can we see how they can be addressed please?

 

With kind regards

 

Stefan Paetow

Federated Roaming Technical Specialist

eduroam(UK), Jisc

 

email/teams: stefan.paetow AT jisc.ac.uk

gpg: 0x3FCE5142

 

For eduroam support, please contact the eduroam team via help AT jisc.ac.uk and mark it for eduroam’s attention.

I am not available on Mondays and Fridays between 12:00 and 15:00 London time (UTC in winter, UTC+0100 in summer).

 

Note: I don’t expect a reply outside of your working hours, since I work internationally with colleagues in different nationalities with different religions, customs, and holidays. Reply when it is convenient for you.

 

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Jisc Services Limited is a wholly owned Jisc subsidiary and a company limited by guarantee which is registered in England under company number 02881024, VAT number GB 197 0632 86. The registered office is: 4 Portwall Lane, Bristol, BS1 6NB. T 0203 697 5800.

 

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  • Some issues seen with geteduroam app, Stefan Paetow, 11/26/2025

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