An open discussion list for topics related to the geteduroam service

[Stefan Paetow <Stefan.Paetow AT jisc.ac.uk>]

Ciao Pasquale,

Have GARR checked that the eduroam profile for the user's organisation is 
correct? i.e. does the server certificate CN match what's in the CAT? 
Remember that Android 15 is a lot more strict now than previous versions of 
Android.

With kind regards

Stefan Paetow
Federated Roaming Technical Specialist
eduroam(UK), Jisc

email/teams: stefan.paetow AT jisc.ac.uk
gpg: 0x3FCE5142

For eduroam support, please contact the eduroam team via help AT jisc.ac.uk and 
mark it for eduroam’s attention.
On Mondays and Fridays, I am not available between 12:00 and 15:00 London 
time (UTC in winter, UTC+0100 in summer).

Note: I don’t expect a reply outside of your working hours, since I work 
internationally with colleagues in different nationalities with different 
religions, customs, and holidays. Reply when it is convenient for you.

Jisc is a registered charity (in England and Wales under charity number 
1149740; in Scotland under charity number SC053607) and a company limited by 
guarantee registered in England under company number 05747339, VAT number GB 
197 0632 86. Jisc's registered office is: 4 Portwall Lane, Bristol, BS1 6NB. 
T 0203 697 5800.

Jisc Services Limited is a wholly owned Jisc subsidiary and a company limited 
by guarantee which is registered in England under company number 02881024, 
VAT number GB 197 0632 86. The registered office is: 4 Portwall Lane, 
Bristol, BS1 6NB. T 0203 697 5800.

For more details on how Jisc handles your data see our privacy notice here: 
https://www.jisc.ac.uk/website/privacy-notice





On 25/03/2025, 09:12, "geteduroam-request AT lists.geant.org 
<mailto:geteduroam-request AT lists.geant.org> on behalf of Pasquale Mandato" 
<geteduroam-request AT lists.geant.org 
<mailto:geteduroam-request AT lists.geant.org> on behalf of 
geteduroam AT lists.geant.org <mailto:geteduroam AT lists.geant.org>> wrote:


Dear GetEduroam Team,


As NRO in Italy we have received the following support request from one
of our users on Android 15 Devices:


The user reports that they are using the GetEduroam application. There
is no specific error message; however, after saving the network
correctly with the relevant credentials/certificate, the device attempts
to connect (screenshot attached) and then reverts to the saved state
without successfully connecting. They have tested multiple access
points, and devices running older versions of Android connect without
any issues.


Here is an example from a forum where similar issues are being
discussed. While currently only a few devices with Android 15 (mainly
Google devices) are affected, Samsung is expected to release One UI 7
based on Android 15 soon:


https://www.reddit.com/r/GooglePixel/comments/1hw0zdy/couldnt_connect_eduroam_wifi_on_android_15_pixel/?tl=it&rdt=55471
 
<https://www.reddit.com/r/GooglePixel/comments/1hw0zdy/couldnt_connect_eduroam_wifi_on_android_15_pixel/?tl=it&rdt=55471>


We would appreciate your help in investigating this issue.


Best regards,


--
--
----------------
Pasquale Mandato
Gruppo IT - Dipartimento Infrastruttura


GARR - The Italian Academic and Research Network
Via dei Tizii, 6/b - 00185 Roma, Italy


Tel: +39 06 4962 2528
Mob: +39 335 758 2675
Email: pasquale.mandato AT garr.it <mailto:pasquale.mandato AT garr.it>
Chiave PGP: 0x7D84C966AD3B0C36
Keybase: https://keybase.io/pasqualemandato 
<https://keybase.io/pasqualemandato>