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RE: geteduroam app failed to connect

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  • From: Javier López Chazarra <javier.lopez.chazarra AT>
  • To: Paul Dekkers <paul.dekkers AT>, Chris White <chris.white AT>, "geteduroam AT" <geteduroam AT>
  • Subject: RE: geteduroam app failed to connect
  • Date: Mon, 8 Jan 2024 10:15:07 +0000
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Hi to all.

We have some problems with new GetEduroam app on IOS.

The installation takes a minute in show the prompt user auth and other minute in connect.

It’s too much time without a message and users think that same is wrong.






Fco. Javier L. Chazarra

Grupo Comunicaciones Unificadas / IT / S. Informática

Universidad Rey Juan Carlos

Despacho 027/030, Ampliación de Rectorado,

Campus de Mostoles  (Madrid), España

Teléfono: 91 488 85 34 / 699 948 784

javier.lopez.chazarra | | @URJC |




De: geteduroam-request AT <geteduroam-request AT> En nombre de Paul Dekkers
Enviado el: lunes, 08 de enero de 2024 10:45
Para: Chris White <chris.white AT>; geteduroam AT
Asunto: Re: geteduroam app failed to connect




The CAT team is looking into this; geteduroam downloads these profiles from CAT if you're using a CAT profile. If you're using a pseudo-account this is done outside of CAT and those continue to work,





On 08/01/2024 10:42, Chris White (via geteduroam Mailing List) wrote:

New geteduroam app failed to connect when selecting a profile.


Looks like is having issues as it randomly fails to load. Don't currently have access to report an issue to them.




Chris White

Senior Infrastructure Analyst

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