The mailing list for users of the eduroam Configuration Assistant Tool (CAT)

[Paul Dekkers <address@concealed>]

Hi Albert,

Apparently there’s not a lot of people with Neo’s on the list that have experience.

One thought that came to mind, a problem that we did see before, is that there is some sticky profile on the machine. If you install eduroam first with a username/password, and configure a certificate or mobileconfig afterwards, the old credentials interfere.

So I would advise to double check all profiles are removed before installing the certificate, to be sure.

We don’t see any reason the Neo wouldn’t work on eduroam,

If you have more evidence or would like to talk in more debt about this, please feel free to mail me off list also,

Regards,

Paul

From: address@concealed <address@concealed> on behalf of Albert Akmurzaev <address@concealed>
Date: Monday, 20 April 2026 at 08:49
To: address@concealed <address@concealed>
Subject: [[cat-users]] MacBook Neo issues with EduRoam

Hello there!

 

We have a user with MacBook Neo macOS Tahoe (26.4.1) and installed certificate. He cannot access EduRoam on that specific device on our campus.

 

We have no issues with older device and/or OS.

 

Please advice.

 

 

 

Albert Akmurzaev
IT-konsulent
Avdeling for IT
+4721969580 
nla.no

 

 

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