The mailing list for users of the eduroam Configuration Assistant Tool (CAT)

[Stefan Paetow <address@concealed>]

Hi Diarmuid,

 

You should contact your university’s IT helpdesk about this in the first instance. This list is not the correct place for that.

 

You can reach UCD’s helpdesk via https://ucdprod.service-now.com/itucd

 

With kind regards

 

Stefan Paetow

Federated Roaming Technical Specialist

eduroam(UK), Jisc

 

email/teams: address@concealed

gpg: 0x3FCE5142

 

For eduroam support, please contact the eduroam team via address@concealed and mark it for eduroam’s attention.

I am not available on Mondays and Fridays between 12:00 and 15:00 London time (UTC in winter, UTC+0100 in summer).

 

Note: I don’t expect a reply outside of your working hours, since I work internationally with colleagues in different nationalities with different religions, customs, and holidays. Reply when it is convenient for you.

 

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From: <address@concealed> on behalf of Diarmuid Harrington <address@concealed>
Reply to: Diarmuid Harrington <address@concealed>
Date: Tuesday, 3 March 2026 at 13:27
To: "address@concealed" <address@concealed>
Subject: [[cat-users]] DEVICE CONFIGURATION

 

To whomever it may concern,

I have recently switched laptops, as my previous laptop was damaged beyond repair. I want to connect to eduroam wifi but can't and i think the problem may be because my old laptop is still configured to the network. I need to access eduroam for my UCD Brightspace, so please get back to me ASAP and help me with this issue.

 

Kind regards,

Diarmuid.

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