The mailing list for users of the eduroam Configuration Assistant Tool (CAT)

[Stefan Paetow <address@concealed>]

All,

 

We’ll deal with this off-list.

 

Stefan Paetow

Federated Roaming Technical Specialist

eduroam(UK), Jisc

 

email/teams: address@concealed

gpg: 0x3FCE5142

 

For eduroam support, please contact the eduroam team via address@concealed and mark it for eduroam’s attention.

I am not available on Mondays and Fridays between 12:00 and 15:00 London time (UTC in winter, UTC+0100 in summer).

 

Note: I don’t expect a reply outside of your working hours, since I work internationally with colleagues in different nationalities with different religions, customs, and holidays. Reply when it is convenient for you.

 

Jisc is a registered charity (in England and Wales under charity number 1149740; in Scotland under charity number SC053607) and a company limited by guarantee registered in England under company number 05747339, VAT number GB 197 0632 86. Jisc's registered office is: 4 Portwall Lane, Bristol, BS1 6NB. T 0203 697 5800.

 

Jisc Services Limited is a wholly owned Jisc subsidiary and a company limited by guarantee which is registered in England under company number 02881024, VAT number GB 197 0632 86. The registered office is: 4 Portwall Lane, Bristol, BS1 6NB. T 0203 697 5800.

 

For more details on how Jisc handles your data see our privacy notice here: https://www.jisc.ac.uk/website/privacy-notice

 

 

From: <address@concealed> on behalf of Zhikai Yu <address@concealed>
Reply to: Zhikai Yu <address@concealed>
Date: Wednesday, 25 February 2026 at 07:37
To: "address@concealed" <address@concealed>, "address@concealed" <address@concealed>
Subject: [[cat-users]] Eduroam login failed

 

Dear admin,

 

I am a student at UCL. My computer (Win10) can not login the eduroam since Feb 24, 3pm, but my cell phone (ios) and another computer (ucl asset) are not influenced. I reinstalled the eduroam CAT and tried many methods (referring to https://www.ucl.ac.uk/isd/services/get-connected/wi-fi/wi-fi-help/wi-fi-troubleshooting-known-issues), but nothing happens. This is an urgent issue since I can not connect to the internet at my office. Do you know how to fully uninstall the CAT software or could you help me with that? Thank you.

 

Best,

Zhikai

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