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  • From: Stefan Paetow <Stefan.Paetow AT jisc.ac.uk>
  • To: "cat-users AT lists.geant.org" <cat-users AT lists.geant.org>
  • Subject: Re: [[cat-users]] Cat tool admin access removed
  • Date: Wed, 2 Apr 2025 11:39:17 +0000

Hi,

 

If you changed your Shibboleth software recently, that probably changed your ePTID… Get in touch with Internet2, who can reinvite you to re-link your account.

 

Kind regards

 

Stefan Paetow

Federated Roaming Technical Specialist

eduroam(UK), Jisc

 

email/teams: stefan.paetow AT jisc.ac.uk

gpg: 0x3FCE5142

 

For eduroam support, please contact the eduroam team via help AT jisc.ac.uk and mark it for eduroam’s attention.

On Mondays and Fridays, I am not available between 12:00 and 15:00 London time (UTC in winter, UTC+0100 in summer).

 

Note: I don’t expect a reply outside of your working hours, since I work internationally with colleagues in different nationalities with different religions, customs, and holidays. Reply when it is convenient for you.

 

Jisc is a registered charity (in England and Wales under charity number 1149740; in Scotland under charity number SC053607) and a company limited by guarantee registered in England under company number 05747339, VAT number GB 197 0632 86. Jisc's registered office is: 4 Portwall Lane, Bristol, BS1 6NB. T 0203 697 5800.

 

Jisc Services Limited is a wholly owned Jisc subsidiary and a company limited by guarantee which is registered in England under company number 02881024, VAT number GB 197 0632 86. The registered office is: 4 Portwall Lane, Bristol, BS1 6NB. T 0203 697 5800.

 

For more details on how Jisc handles your data see our privacy notice here: https://www.jisc.ac.uk/website/privacy-notice

 

 

From: <cat-users-request AT lists.geant.org> on behalf of Daniel Joseph Infantino <cat-users AT lists.geant.org>
Reply to: Daniel Joseph Infantino <infanti AT clemson.edu>
Date: Wednesday 2 April 2025 at 12:23
To: "cat-users AT lists.geant.org" <cat-users AT lists.geant.org>
Cc: Sam Beckler <beckle2 AT clemson.edu>
Subject: [[cat-users]] Cat tool admin access removed

 

Good afternoon,  Not sure if a version update removed admin access for myself and others in my org.  How can we go about getting this access back?  I was the admin that could appoint other administrators, but now it doesn't seem anyone has any level of access.

 

 

 

--

Daniel Infantino

Sr. Wireless Engineer

Networking and Telecommunications

Clemson University

m:315-546-6577

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