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Re: [[cat-users]] Fw: Ref Eduroam app issues - IMPACTIVE

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  • From: Stefan Paetow <Stefan.Paetow AT jisc.ac.uk>
  • To: "cat-users AT lists.geant.org" <cat-users AT lists.geant.org>
  • Subject: Re: [[cat-users]] Fw: Ref Eduroam app issues - IMPACTIVE
  • Date: Mon, 16 Sep 2024 15:20:07 +0000
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We’ll be handling this off-list.

 

With kind regards

 

Stefan Paetow

Federated Roaming Technical Specialist

eduroam(UK), Jisc

 

email/teams: stefan.paetow AT jisc.ac.uk

gpg: 0x3FCE5142

 

For eduroam support, please contact the eduroam team via help AT jisc.ac.uk and mark it for eduroam’s attention.

On Mondays and Fridays, I am not available between 12:00 and 15:00 London time (UTC in winter, UTC+0100 in summer).

 

jisc.ac.uk

 

Jisc is a registered charity (number 1149740) and a company limited by guarantee which is registered in England under Company No. 5747339, VAT No. GB 197 0632 86. Jisc’s registered office is: 4 Portwall Lane, Bristol, BS1 6NB Tel: 020 3697 5800.

 

 

From: <cat-users-request AT lists.geant.org> on behalf of Terry Bradford <cat-users AT lists.geant.org>
Reply to: Terry Bradford <T.J.Bradford AT sussex.ac.uk>
Date: Monday 16 September 2024 at 10:50
To: "cat-users AT lists.geant.org" <cat-users AT lists.geant.org>
Subject: [[cat-users]] Fw: Ref Eduroam app issues - IMPACTIVE

 

 

Good Morning, 

 

I have this year undertaken extensive testing of the "Geteduroam " App for both android and ios devices with a view to replace the older "profile" for ios.

 

The Idea being that it makes a more consistent approach to make it easier for students users to join our campus wifi "Eduroam" 

 

Through the month of August, I had undertaken this work and altered the web instructions along with the download links for this and tested on varying devices which was complete and deemed successful. 

 

However Students are arriving and are failing to have any success with the "geteduroam" app for either android or ios. 

 

I have run through the devices which already had the app installed and these are also failing now - I note that the top of the web pages states a recent upgrade has taken place - would this impact on the "geteduroam" app which is now failing to operate. 

 

If this is not connected do you know who I would speak to in relation to the app. 

 

regards 

Terry Bradford 

 

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