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Re: [[cat-users]] Eduroam access issues

From: Stefan Paetow <Stefan.Paetow AT jisc.ac.uk>
To: "cat-users AT lists.geant.org" <cat-users AT lists.geant.org>
Subject: Re: [[cat-users]] Eduroam access issues
Date: Mon, 7 Aug 2023 12:11:06 +0000
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Hi Charlotte,

I've raised a ticket for this and will be responding to you off-list shortly.

With kind regards

Stefan Paetow

Federated Roaming Technical Specialist

eduroam(UK), Jisc

email/teams: stefan.paetow AT jisc.ac.uk

gpg: 0x3FCE5142

For eduroam support, please contact the eduroam team via help AT jisc.ac.uk and mark it for eduroam’s attention.

On Wednesdays and Fridays, I am not available between 12:00 and 15:00.

jisc.ac.uk

Jisc is a registered charity (number 1149740) and a company limited by guarantee which is registered in England under Company No. 5747339, VAT No. GB 197 0632 86. Jisc’s registered office is: 4 Portwall Lane, Bristol, BS1 6NB Tel: 020 3697 5800.

From: <cat-users-request AT lists.geant.org> on behalf of Charlotte Claire <cat-users AT lists.geant.org>
Reply to: Charlotte Claire <ccg1233 AT gmail.com>
Date: Monday, 7 August 2023 at 12:36
To: "cat-users AT lists.geant.org" <cat-users AT lists.geant.org>
Subject: [[cat-users]] Eduroam access issues

Dear Eduroam

I am having a terrible time accessing the Eduraom network.

I am an Open University SCONUL student who visited multiple university libraries over the past few years. For some reason I have been unable to access the internet consistently. The OU tech support has stated they cannot help me anymore to find what is causing the issue which is really frustrating. We have carried out the usual troubleshooting like forget network, change to a basic password but nothing works on either my phone or my laptop. I get logged in no problem but then when I select safari, google chrome, firefox browsers nothing loads. My devices operate fine with all other wifi networks such a home or clouds.

Do you have any idea what the issue is please?

Yours sincerely,

Charlotte Gouck

zy841579 AT ou.ac.uk

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[[cat-users]] Eduroam access issues, Charlotte Claire, 08/07/2023
- Re: [[cat-users]] Eduroam access issues, Stefan Paetow, 08/07/2023