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Re: [[cat-users]] Eduroam CAT App Bug


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  • From: Stefan Paetow <Stefan.Paetow AT jisc.ac.uk>
  • To: "cat-users AT lists.geant.org" <cat-users AT lists.geant.org>
  • Subject: Re: [[cat-users]] Eduroam CAT App Bug
  • Date: Wed, 26 Jul 2023 08:37:11 +0000
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Hi Mary,

 

Unless your Android phone is running Android 8 or earlier, you should be using the 'geteduroam' app instead of the 'eduroam CAT' app.

 

The requirement for a screen lock is something only the 'eduroam CAT' app did, so switch to geteduroam and that requirement should go away.

 

With kind regards

 

Stefan Paetow

Federated Roaming Technical Specialist

eduroam(UK), Jisc

 

email/teams: stefan.paetow AT jisc.ac.uk

gpg: 0x3FCE5142

 

For eduroam support, please contact the eduroam team via help AT jisc.ac.uk and mark it for eduroam’s attention.

On Wednesdays and Fridays, I am not available between 12:00 and 15:00. In July only, I will not be available all day on Mondays or Fridays.

 

jisc.ac.uk

 

Jisc is a registered charity (number 1149740) and a company limited by guarantee which is registered in England under Company No. 5747339, VAT No. GB 197 0632 86. Jisc’s registered office is: 4 Portwall Lane, Bristol, BS1 6NB Tel: 020 3697 5800.

 

 

From: <cat-users-request AT lists.geant.org> on behalf of Mary Blanchard <cat-users AT lists.geant.org>
Reply to: Mary Blanchard <blanchardm AT carleton.edu>
Date: Wednesday, 26 July 2023 at 07:04
To: "cat-users AT lists.geant.org" <cat-users AT lists.geant.org>
Subject: [[cat-users]] Eduroam CAT App Bug

 

Hello,

 

There is an ongoing issue with the Eduroam CAT app for android phones. The app will not properly install the certificate and gives an error message stating that the phone needs a screen lock. This occurs even when the phone has a screen lock. Please work to resolve this issue as soon as possible.

 

Best,

Mary Blanchard

Carltech (Student Worker)

Carleton ITS Helpdesk

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