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[[cat-users]] Please help with the error of Android devices by using geteduroam app

From: Linchuan Yang <linchuan.yang AT concordia.ca>
To: "'tickets AT canarie.ca'" <tickets AT canarie.ca>, "cat-users AT lists.geant.org" <cat-users AT lists.geant.org>
Subject: [[cat-users]] Please help with the error of Android devices by using geteduroam app
Date: Fri, 23 Jul 2021 14:16:04 +0000
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Dear Sir/Madam

We found that after switching the app from “eduroam CAT” to “geteduroam” for the Android devices, the end users get the error message (please find the screenshot in the attached file) after they selecting “Concordia University” and inputting the username and password. We tried with “eduroam CAT” app with the same steps, and everything is good for all of the Android clients. Furthermore, we tested the “geteduroam” app for iPhone, and the user can install the profile without any problem. Could you please help to solve this problem for the Android clients?

We also have another question: we setup two SSID (eduroam and ConcordiaUniversity) in the profile. For other systems (e.g. Win10, Macbook, iPhone, etc.), the profile push both eduroam and ConcordiaUnviersity configuration to the devices of end users. However, for Android devices (we tested with the app “eduroam CAT” because “geteduroam” does not work), the profile only push the configuration of eduroam to the Android devices, and we have to manually configure ConcordiaUniversity SSID on the Android devices. Is it possible to modify the profile for Android devices to push both SSID to the devices of end users?

Thank you, and have a nice day.

Yours,

Linchuan Yang (Antony)
CCIE# 61220

Cisco Certified Specialist # CSCO13331076
Wireless Networking Analyst
Network Assessment and Integration,
IITS-Concordia University
Tel: (514)848-2424 ext. 7664

Attachment: Error message on Android device.jpg
Description: Error message on Android device.jpg

[[cat-users]] Please help with the error of Android devices by using geteduroam app, Linchuan Yang, 07/23/2021
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    - RE: [[cat-users]] [CANARIE-20210723101] Please help with the error of Android devices by using geteduroam app, Linchuan Yang, 07/27/2021
      - RE: [[cat-users]] [CANARIE-20210723101] Please help with the error of Android devices by using geteduroam app, Linchuan Yang, 07/28/2021
        
        RE: [[cat-users]] [CANARIE-20210723101] Please help with the error of Android devices by using geteduroam app, Linchuan Yang, 07/28/2021
        
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        RE: [[cat-users]] [CANARIE-20210723101] Please help with the error of Android devices by using geteduroam app, Linchuan Yang, 08/05/2021