The mailing list for users of the eduroam Configuration Assistant Tool (CAT)

[Stefan Winter <address@concealed>]

Hello,

> I filled all in CAT profile, WIN10 configuration .exe has been
> downloaded. On the notebook with W10 old eduroam profile has been
> deleted, NTBK restarted and configuration .exe has been executed.
> 
> This notebook is not able to connect to WiFi, SSID eduroam.
> 
> Then the profile has been deleted again and manually configured. Now
> this notebook is able to connect to WiFi, SSID eduroam.
> 
> I have both profiles exported as .xml files.
> 
> Who is responsible for analyse and repair of this problem, please?

The information you get from CAT is curated by your home organisation,
i.e. those who issued your eduroam account.

Maybe they made a mistake in the information supplied, or you made a
mistake in applying the configuration (beyond CAT, things like a
mistyped username or wrong password can make the connection fail).

If it is a mistake in institution-provided information, we can sometimes
help and guide the local IT administrators; the responsibility for the
information supplied remains with them though.

Your problem report did not indicate who your home organisation is. The
only information I see is your mail domain "elektrobau.cz" which is not
a registered eduroam participant.

Your next steps should be to contact your local organisation's IT
department and ask them about your configuration. You can additionally
supply the name of your organisation to us and we can make some sanity
checks on the local configuration as observable from the outside.

Greetings,

Stefan Winter

-- 
Stefan WINTER
Ingenieur de Recherche
Fondation RESTENA - Réseau Téléinformatique de l'Education Nationale et
de la Recherche
2, avenue de l'Université
L-4365 Esch-sur-Alzette

Tel: +352 424409 1
Fax: +352 422473

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