The mailing list for users of the eduroam Configuration Assistant Tool (CAT)

[Stefan Winter <stefan.winter AT restena.lu>]

Bonjour,

>  Le nouveau portail est très joli.

Merci :-)

>  Le portail ne semble pas fonctionner en français, mais ce qui m'a géné
> en particulier, c'est les web/email de contact ne fonctionnent pas, par
> exemple pour UGA (Univ. Grenoble Alpes) qui a bien un web et un email
> (en tout cas, il y a 10 jours :-) )

I have investigated this. Your issue is probably that for the web and
email support fields, the literal string "Français" is displayed, rather
than a link or email address to a French-speaking helpdesk.

There are two circumstances which lead to that behaviour, none of which
is a real bug, but both should be attended to :-)

1) The website of CAT 2.0 is - as you correctly observe - not translated
to the French language. We had a call for translations in advance of the
release, and have collected 16 different translations from our
translation teams all over the globe. Unfortunately, the French team did
not submit their translation - while they had one for CAT 1.1.

2) The email and web support links are always displayed in the user's
chosen language. When CAT 1.1 spoke French and you had a browser
signalling French as the preferred language (fr) , the download
interface would display the French helpdesk details. There is also a
fall-back language in case we can't supply the user's desired language
(language "C"). For their own reasons, the administrators of Universite
Grenoble Alpes have defined their desired support contacts as follows:

    [support:email] =>
            [langs] => Array
                (
                    [C] => Français
                    [fr] => help AT univ-grenoble-alpes.fr
                )

    [support:phone] =>
            [langs] => Array
                (
                    [C] => Français
                    [fr] => 0457421313
                )

    [support:url] =>
            [langs] => Array
                (
                    [C] => Français
                    [fr] => http://nomadisme.univ-grenoble-alpes.fr
                )

So, since French isn't available any more we are instead displaying the
institution's desired fall-back contact points, which they have set to
the fixed string "Français". I've cross-checked this with a pre-upgrade
database copy to make sure this is not a conversion artifact: it's not,
the string was already in there earlier this year.

This is a misconfiguration on the Institution administrator side; fixing
this would probably be very desirable to deliver good end-user support.
Even if French were a supported language again, users in other languages
than FR would still get to see the "Français".

This is also an artifact of a missing French translation; had it been in
place you would simply see the FR variant of their defined helpdesk
contacts, assuming you chose French by browser preference or directly.

Unfortunately, there is nothing we as operators of the website can
directly do to help you. I will directly ping my French translation team
contacts to ask whether they really don't want to contribute a French
translation, or they simply missed the deadline and will contribute one
soon.

For the changes to the language-specific configuration, this will have
to be done by the institution admin of UGR. We have no means to contact
them directly.

Greetings,

Stefan Winter

-- 
Stefan WINTER
Ingenieur de Recherche
Fondation RESTENA - Réseau Téléinformatique de l'Education Nationale et
de la Recherche
2, avenue de l'Université
L-4365 Esch-sur-Alzette

Tel: +352 424409 1
Fax: +352 422473

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