The mailing list for users of the eduroam Configuration Assistant Tool (CAT)

[Conor Foley <foleyc AT ucd.ie>]

Hi,

We are currently seeing an issue with the Eduroam installer for Android and were wondering if you could advise?

The issue is present on newer Android 8 phones & tablets when using the eduroam CAT app from the play store:

• We use the app to download the profile for UCD
• We get the user to sign in with the format 

• User *username/student no*@ucd.ie then p/w

At this point the profile fails to install for the last three checks on the installer

• EAP method
• CA Certificate
• Subject server match=tweedledum.ucd.ie

We have tested at this point reinstalling the app, removing all existing certs & profiles and resetting networking with Android settings but the app fails each time at the same point. 

We have worked out a workaround however to get users up and running on Eduroam.

• We install the app and progress through the profile install as previous up to the point of failure
• At this point the app has installed the CA cert even though it reports as failing. 
• We connect to eduroam and manually set the authentication settings for TTLS, PAP and get the user to enter their credentials, however we set the CA certification field as not required (if set to manually search for the installed cert it is unable to find it in any loccation the device) and it is able to successfully authenticate. 

I apologise that I am unable to attach any screenshots reflecting these issues but we do not have an Android 8 device to hand. 

This issue is only presenting on Android 8+ devices. 

Could you advise what might be causing this issue?

Kind regards 

Conor

_________________ 

	Conor Foley IT Customer Services
	UCD IT Services, University College Dublin, Belfield, Dublin 4, Ireland T. +353 1 716 2700 E. ithelpdeskithelpdesk AT ucd.ie W. www.ucd.ie/it
	Empowering people through IT

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