The mailing list for users of the eduroam Configuration Assistant Tool (CAT)

[Ian Teasdale <ian.teasdale AT it.ox.ac.uk>]

Hi 

I'm hoping you can help. I currently have the ability to manage the CAT tool 
for Oxford University and would like Katherine Craddock to be able to do the 
same. JISC have advised (see below) that I should be able to invite another 
person to become and administrator, but I don't see the invite button. Could 
you please advise how I can resolve this?

Thanks

Ian


Ian Teasdale
Deputy Director, Customer Services &
Head of Business Relationship Management
IT Services | University of Oxford
Dartington House, University Offices, Wellington Square, Oxford OX1 2JD

T: 01865 616256 M: 07515 190632 F: 01865 273246
www.it.ox.ac.uk



-----Original Message-----
From: Nik Mitev 
[mailto:nik.mitev AT jisc.ac.uk]
 
Sent: 28 March 2018 10:25
To: Ian Teasdale 
<ian.teasdale AT it.ox.ac.uk>
Cc: Tickets Service 
<Tickets.Service AT jisc.ac.uk>;
 
jrs-support AT jisc.ac.uk
Subject: Re: Administering the CAT tool (Ref:IN:00291246)

Hi Ian,

If you log in to CAT as an admin you should have the option to invite further 
admins yourself. That said I did get a report a week or so ago that the 
invite button was not available for someone. Cases like that should be 
reported to the people supporting CAT at 
cat-users AT lists.geant.org

Regards,
Nik


-------- Original Message --------
From: Jisc Remedyforce
Sent: Wednesday, Mar 28, 2018 10:18 AM BST
To: 
jrs-support AT jisc.ac.uk
Subject: Eduroam New Enquiry 00291246 : Administering the CAT tool has been 
logged

Enquiry # (Ref:IN:00291246) with the following details has been created:

Subject: Administering the CAT tool
Open Date: 23/03/2018 16:01
Caller Email: 
ian.teasdale AT it.ox.ac.uk
Caller Name: Ian Teasdale
Enquiry: Hi

I'm apparently registered as an admin for doing things like certificate 
changes on our Cat tool and would like Katherine Craddock (copied) to have 
the same ability. Would you be able to advise me how I'd go about doing that? 
Katherine has already registered for the JISC community if that helps.

Thanks

Ian

[cid:it.png AT 01CC94AE.F86CC500]<https://www.it.ox.ac.uk/>

Ian Teasdale
Deputy Director, Customer Services &
Head of Business Relationship Management IT Services | University of Oxford 
Dartington House, University Offices, Wellington Square, Oxford OX1 2JD

T: 01865 616256 M: 07515 190632 F: 01865 273246 
www.it.ox.ac.uk<https://www.it.ox.ac.uk/>

Link to details (Remedyforce login required):
https://bmcservicedesk.eu3.visual.force.com/apex/BMCServiceDesk__RemedyforceConsole?record_id=a2j1r000008m7yo&objectName=Incident__c


--
Nik Mitev
eduroam(UK) Development Specialist, Jisc www.eduroam.ac.uk Twitter @eduroamuk 
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